Refund Processing Fee

Before an Order has ShippedAfter an Order has been Shipped
5%(Paypal Fee)15%(Paypal fee+Manual fee)
Returns are only accepted within 30 days of receiving your order. If you receive your product and you choose you do not want it anymore or change your mind about the item there will be a 15% restocking fee. Before shipping back you must contact us at or give us a call at +8618516722242. Any products returned without prior notification will be rejected. Once we are contacted we will issue a return label. The dollar amount to ship the product back will be the responsibility of the consumer and shipping there will be nonrefundable. The amount to ship back to us will be deducted from the refund. If you choose to return parts and do not package them properly and they are damaged in return shipping, the customer is liable for the damage. FedEx does not pay claims out on parts that are damaged and have not been improperly packaged.

Return Conditions
Installation and Fitment Issues
When you met this problem, please email us at with the issue and accompany it with pictures of the fitment problem first. If you decide to return the item rather than have a free replacement sent out, there will still be a 15% re-stocking fee applied to the refund as well as shipping fees. VW ID. backs all of our products with a fitment guarantee when they are properly installed by a professional body shop. If the item has been damaged or altered (cracked, bent, scratched, painted) the item is no longer applicable for a return. Therefore, please ensure that you are satisfied with the product before removing the protective tape.

Shipping Damage
If the product is damaged it is probably due to shipping and a claim will need to be made with the shipping carrier. In this case, a new product will be sent out to you in exchange for the damaged one. All damages must be reported to VW ID. within 7 days of accepting the package, with no exceptions.

Return Deadline
After 30 days we can no longer accept a return. The 30-day period will begin once the package has been delivered.

Incorrect or Missing Products
If you have received an incorrect product please send us a picture of the product along with your Order Confirmation Number to We will issue a return label immediately and once the package is dropped off at your local FedEx location we will send out the correct item. Please reach out to us within 2 weeks of receiving your order.

Lost Package in Transit
If a package is delayed more than a few business days please reach out to us immediately. If the transit information appears incorrect please contact us. The earlier we catch an error within FedEx, DHL, or USPS the better chance we have at correcting it. If the package has been delayed for more than 3 weeks, it is likely lost and we will need to file a claim with the shipping company before moving forward.

Package Holds, Returned to Senders and Signatures
Every order is shipped with a signature required unless otherwise noted. If there is no one to sign for the package there will be 3 tries for delivery. After the 3rd attempt, the package will be returned to us. If this happens we do have to charge for 2 additional shipping amounts. If you know you will not be home at the time of delivery please email us and we can have it held at a local FedEx location for pickup. FedEx will hold the package for 5 business days before returning it to us.

Return Address
Since VW ID. has several warehouses, please contact VW ID. to obtain the address of the warehouse corresponding to the returned product.

For international orders, VW ID. does not refund any VAT, GST, customs duties, handling fees, customs clearance fees or other fees that may be charged with your country/region in connection with the shipment.

does not refund any VAT, GST, customs duties, handling fees, customs clearance fees, or other fees that may be charged with your country/region in connection with the shipment.